Overview

  • Install, troubleshoot, service, and repair personal computers, and network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors.
  • Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software.
  • Connects personal computers and terminals to existing data networks.
  • Maintains trouble logs.
  • Instructs users in the use of personal computers and networks.
  • Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
  • Responsible for day to day logging, tracking and resolving of customer reported IT problems, concerns or requests
  • Interface with customers, providing phone (remote) and desk side IT support
  • Works directly with members of other teams to troubleshoot, resolve desktop incidents and update the customer.
  • Maintain, analyze, troubleshoot, deploy, and repair computer systems, hardware and computer peripherals.
  • Replace, upgrade, maintain, and document hardware and software systems.
  • Must be familiar with a variety of the field concepts, practices, and procedures.
  • Relies on experience and judgment to plan and accomplish goals

Qualifications

  • U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Must be able to pass agency security screening, which includes credit and criminal history
  • Active Security Clearance
  • 3+ years experience of providing Desktop Support service
  • PC Imaging
  • Windows 7 operating system
  • Active Directory
  • Experienced in Microsoft Office Suite 2010, 2013 preferred (including SharePoint MS Visio and project)
  • File and Print Management
  • Wireless Communications (including wireless device provisioning and data restore)
  • PC Application support
  • Must have outstanding problem solving capabilities, strong analytical skills and be able to handle multiple tasks concurrently
  • Strong customer service qualities and the ability to work in a team environment
  • A+ Certification
  • Good communication skills to communicate with support personnel, customers, and managers. Strong Teamwork/interpersonal skills
  • Experience in enterprise environments of 3000+ users
  • Experience with BMC Remedy – a plus

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