Overview

The Technical Writer will provide technical documentation for all projects and systems within multiple internal migration projects as well as other projects in support of our client. 

 

Responsibilities

  • Responsible for developing, writing, editing, proof reading, and producing technical content for Information Technology / Software systems of a moderately complex to complex nature.
  • Interview technical staff in person or virtually to gather information required for document deliverables without overburdening technical staff
  • Provide outlines and consolidated drafts in order to properly document systems required.
  • Utilize existing documentation templates or create new templates when required that provides consistency across document sets.
  • Producing high-quality documentation that is appropriate for its intended audience.
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Research, develop and document technical design specifications for systems and IT environments including architectures and security-related specifications.
  • Confer with staff, vendors, and other consultants to define technical specifications required for documentation.
  • Maintain records and files of work and revisions.
  • Develop user guides and training materials for both technical and on-technical staff
  • Perform other duties as assigned.

Qualifications

  • 5-10 years of experience as a technical writer directly supporting IT/software development projects or systems
  • Proven working experience in technical writing of software documentation
  • Ability to deliver high quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Excellent written skills in English
  • Ability to work under pressure and meet deadlines in a fast-paced, collaborative environment
  • Self-starter able to manage multiple deadlines
  • Ability to communicate effectively with team members at all levels on documentation requirements and technical systems
  • Proficiency in MS Office, Visio, and Project software applications
  • Bachelor’s Degree with extensive IT exposure is preferable

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